Privacy Policy

Havec AI ("Havec", "we", "our", "us") is a product of Etechflow LLC. This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have.

Who this policy covers

• Prospects: people who contact Havec, fill in a form on havec.ai, reply to one of our ads, message us on WhatsApp, Facebook Messenger or Instagram, or book a call with our team.
• Customers: home service businesses that use the Havec platform, and their staff who log in.
• Our customers' callers and leads: people who call, text or submit a lead form to a business that uses Havec. For this information the business is in control of the data and we process it on its behalf.

What we collect

• Contact details: name, email address, phone number, company name and the details you share in a form or message.
• Messages: the content of messages you send us on WhatsApp, Facebook Messenger, Instagram, SMS or email, so our team can reply to your enquiry.
• Ad and lead form data: when you submit a Facebook or Instagram lead form, or a Google lead form, we receive the answers you gave in that form, plus the name of the ad or campaign.
• Bookings: the date, time and details of any call or demo you book with us.
• Call data: for businesses using Havec, call recordings, transcripts and summaries of calls handled by the AI receptionist.
• Account data: login details, business profile, calendar and integration settings for Havec customers.
• Website usage: pages viewed, the ad that brought you to the site and similar information collected through cookies and tracking pixels from Meta and Google.

How we use it

• To reply to your enquiry, call you back and book a demo or call.
• To send confirmations, reminders and follow-up messages about your enquiry or booking. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email.
• To provide the Havec platform to our customers: answering calls, following up with leads, booking appointments and syncing calendars.
• To take payment and send invoices.
• To measure and improve our advertising and website.
• To keep our service secure and meet our legal obligations.

We do not sell your personal information.

Who we share it with

We share personal information only with service providers that help us run Havec, under contracts that limit how they can use it:

• Meta (Facebook, Instagram, WhatsApp, Messenger) for ads, lead forms and messaging
• Google for ads, lead forms, analytics and calendar sync
• Vapi and Twilio for AI voice calls and SMS
• Telnyx and Resend for text messages and email
• Cal.com for booking calls
• Stripe for payments
• Our hosting and CRM providers, which store the data securely

We may also share information if the law requires it, or as part of a sale or merger of our business.

How long we keep it

We keep prospect information for as long as we are in contact with you and for up to 24 months after our last contact, unless you ask us to delete it sooner. Customer account data is kept for the length of the contract and then deleted or anonymised, except where we must keep records for tax or legal reasons.

Your rights

Depending on where you live, you can ask to see the personal information we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy of it. To make a request, email admin@etechflow.com. We will reply within 30 days. If you are in the UK or EU you can also complain to your local data protection authority.

Security

We protect data with encrypted connections, access controls and restricted staff access. No system is completely secure, but we work to keep your information safe.

Children

Havec is a business service and is not meant for anyone under 16. We do not knowingly collect information from children.

Data deletion

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Havec AI, a product of Etechflow LLC
Email: admin@etechflow.com