Havec AI
When your crew is working, the phone still needs an answer
Home service contractors often take calls between jobs, from a truck or while standing in front of a customer. That makes it difficult to answer every inbound call, respond quickly to paid leads or keep follow-up consistent.
Havec gives your business a front office built around those working conditions. It answers inbound calls, follows up with new Facebook and Google leads, books eligible jobs and routes work to your technicians. Callers who ask for a person can be transferred, while requests the AI should not handle are captured or routed according to the rules set for your business.
What happens when a customer calls
Havec is designed to handle the call from first answer through the next operational step:
- The AI answers the inbound call and identifies what the caller needs.
- It uses your configured service areas, business rules, schedules and job criteria to determine what it can handle.
- If the request is eligible, it books the job while the caller is still on the line and places the appointment on the connected calendar.
- If the caller needs a person or the request falls outside the configured rules, the call is transferred, routed or captured for follow-up.
- The call recording and transcript are retained alongside the conversation and lead activity.
- Confirmations and appointment reminders can be sent by SMS, including reminders 24 hours and 2 hours before the visit.
For new Facebook and Google leads, Havec can make the first outbound contact and continue with text follow-up. Its speed-to-lead SLA checks whether the first touch actually happened, rather than only promising that it should happen. Outbound contact follows a local 8am to 8pm calling window, and an opt-out is honored instantly and permanently across both SMS and calls.
A done-for-you AI receptionist, not another tool to configure
With configurable AI receptionist software, your team may need to design call flows, enter service rules, connect calendars, define routing and maintain the system. Havec takes on that configuration for you.
The process starts with a free 20-minute demo. We scope the setup, show you the AI and quote the price for your business. If you proceed, Havec configures the call flows, service areas, technicians, schedules and follow-up process. Setup takes about one week.
The result is one working front office for calls, texts and web enquiries, with a leads inbox, appointments, dispatch information, technician views, automated SMS confirmations and reminders. Havec can connect with Jobber, GoHighLevel and Google Calendar. Your website is read during onboarding to help build the assistant's prompt.
For contractors who need coverage without hiring a receptionist
Havec is built for home service businesses where calls arrive while owners and crews are on site. It is a fit for HVAC, plumbing and electrical contractors first, as well as roofing and construction businesses that need a consistent process for inbound calls and new leads.
It is not a self-serve product with a blank configuration screen and a manual setup checklist. It is also not a promise that every call or job can be handled by AI. The demo is where the team determines which requests the assistant should answer, book, transfer or capture.
Start with a 20-minute demo
Book a free 20-minute demo. We will review how your business handles calls and leads, scope the setup, show you the AI and tell you exactly what it costs. If you choose to proceed, Havec configures the system in about one week.
