Havec AI
When an unanswered call becomes a lost job
You are on a roof, in a crawl space, behind a service truck or already talking with a customer. The phone rings, the call goes to voicemail and the opportunity becomes harder to recover.
A text sent after a missed call can help, but a text alone is not the whole response. The caller may need an answer, a booking or a clear route to a person. New Facebook and Google leads also need follow-up while they are still looking for a contractor.
Havec gives your business a way to respond to both situations without asking you or a crew member to stay at a desk.
How Havec handles the call and the follow-up
Havec is more than a missed call text back. It answers inbound calls on the first ring and handles the conversation while the caller is on the line.
The process works in this order:
- A caller reaches your business and Havec answers the call.
- Havec uses the call flow, service areas, business rules, technician schedules and other details configured for your company.
- When the request is an eligible job, Havec books the appointment while the caller is still on the line.
- The appointment is placed on the calendar and the work can be routed through the dispatch and technician views.
- Automated SMS confirmations and reminders follow the booking.
- New Facebook and Google ad leads are called back automatically, with SMS follow-up handled as part of the process.
- Calls are recorded and transcribed, with calls, texts and web enquiries available in one leads inbox.
If a caller asks for a person, Havec transfers the call. If the AI should not handle something, your configured rules determine whether the request is captured or routed. It does not silently make up an answer outside those rules.
What you get after the setup
Havec is configured for your business rather than handed over as a blank tool. The setup covers your call flows, service areas, technicians, schedules and follow-up process.
You get a front office that can answer calls, book eligible jobs, follow up with new ad leads over SMS and support the work after booking with:
- One inbox for calls, texts and web enquiries
- Calendar appointments
- A dispatch board
- A technician view
- Automated confirmations and reminders
- A recording and transcript of every call
Configuration takes about one week after the setup is scoped. The buying process starts with a free 20-minute demo. During that demo, the team walks through the live AI, scopes the custom setup and tells you exactly what it costs.
Who this is for
Havec is built for home service contractors whose owners and crews are on site instead of at a desk. It is a fit for HVAC, plumbing and electrical businesses first, along with roofing and construction companies that need a consistent response to inbound calls and paid leads.
It is especially relevant if calls currently go to voicemail, you run emergency or after-hours demand, or you buy leads through Facebook or Google without a dedicated reception team.
See how it could work for your business
Book a free 20-minute demo. Havec will show you the AI live, scope the call flows and follow-up process your business needs, and tell you exactly what it costs. If you proceed, configuration takes about one week.
If fewer than 10 appointments are booked in your first 30 days, month two is free.
